Das, A.
![](https://static.wixstatic.com/media/3bfdea_49eaaf3ef3bc403fafb0fdc691dbd2e2~mv2.jpg/v1/fill/w_980,h_980,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/3bfdea_49eaaf3ef3bc403fafb0fdc691dbd2e2~mv2.jpg)
How to Create a Customer Journey Map
By Atanu Das
"A customer journey map represents a customer’s complete experience when going through and interacting with a business. The map functions as a road map for comprehending the requirements, desires, and problems of a client" (Das, 2023). onon
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